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Broadvoice

Business Phone Systems

Broadvoice Business Phone Systems

Value-end cloud phone service that pairs everyday calling with contact-center capability.

What is Broadvoice and how does it compare to bigger VoIP providers?

Broadvoice is a cloud phone provider that pairs standard business calling with contact-center capability, aimed at smaller organizations that need call queueing and routing without enterprise pricing. Third-party sources place its plans in roughly the $7 to $23 per user per month range, which is at the lower end of the platforms NVTGI works with. It is less widely recognized than GoToConnect or Vonage, which is a brand-awareness difference rather than a capability one. New Vision Technology Group (NVTGI) is a telecom and cloud communications agent based in Red Bank, New Jersey, and we place Broadvoice alongside three other phone platforms.

Where Broadvoice fits

Most small businesses that want call queues, skills-based routing and call reporting find those features sold as an enterprise contact-center product priced well beyond them. Broadvoice's position is offering that capability at small-business pricing. Third-party sources place its plans in roughly the $7 to $23 per user per month range, which puts contact-center capability inside the budget of teams that would not normally be quoted for it.

If your business has a support line, a sales desk or a reception function where calls queue, that capability is worth more than a marginal difference in per-seat price.

On brand recognition

Broadvoice is less well known than the larger platforms. That reasonably prompts questions about reliability, and it deserves a direct answer rather than reassurance: judge a platform on its service commitments, its support responsiveness, and its contract terms rather than on how often you have heard the name.

The mechanics

Porting your existing numbers follows the standard 7 to 14 day industry timeline. And NVTGI carries no volume commitment with Broadvoice or with any other platform — there is no quota behind a recommendation.

See how this compares with the other business phone systems we place, including GoToConnect and Dialpad.

Best suited for

Small teams that need contact-center features — queues, routing, reporting — without enterprise contact-center pricing.

What you get

Contact-center features for small teams

Queues, routing and reporting without enterprise contact-center pricing.

Value-end pricing

Third-party sources place plans in the $7 to $23 per user per month range.

Standard porting

Existing numbers move across on the usual 7 to 14 day timeline.

Common questions

Third-party sources place Broadvoice plans in roughly the $7 to $23 per user per month range depending on tier, which is at the lower end of the four platforms NVTGI places. As with every provider, the delivered price depends on seat count, term length and which features are included at the tier quoted, and taxes and regulatory fees are additional. We get Broadvoice to quote your actual seat count rather than working from list pricing.

Both sit at the value end of the platforms NVTGI places, so the comparison usually comes down to what each includes rather than headline price. Broadvoice's advantage is contact-center capability — call queues, routing and reporting — available to small teams. Vonage's is a lower published entry price and strong mobile support, with features added à la carte, which keeps the base price low but can accumulate. If your business has a queue of calls to manage, Broadvoice addresses that directly; if it does not, Vonage's simpler shape may cost less.

Unlimited domestic calling is standard across cloud phone platforms including Broadvoice, but 'unlimited' generally applies to normal business use rather than being genuinely without limit, and international calling is billed separately at per-minute rates. The specific inclusions differ by plan tier. The figures worth confirming before signing are what counts as domestic, what international rates apply, and whether toll-free minutes are included or billed. We confirm the exact inclusions on the tier being quoted, since they vary between plans.

Yes, and this is its clearest differentiator. Broadvoice pairs standard business phone service with contact-center capability — call queueing, routing rules and reporting on call handling — aimed at organizations too small to justify a dedicated enterprise contact-center platform. For a business with a support line or a sales desk where calls wait, that capability changes how the phone system performs day to day. Confirm which tier includes the contact-center features, since they are generally not part of the entry plan.

Reliability on any cloud phone platform is determined mostly by two things: the provider's network and your internet connection. The second is usually the larger variable for a small business, and it is the one you control — a stable connection with quality-of-service configured produces better call quality than a fast connection without it. When comparing providers on reliability, the questions worth asking are what the service commitment says, how support escalation works, and what happens during an outage, rather than how familiar the brand is. NVTGI's role is to escalate on your behalf when something is not moving.

Yes. Business phone numbers are portable between providers in the United States, and the number belongs to your business rather than to the carrier currently serving it. Porting typically takes 7 to 14 days across the industry, and your existing service continues to work throughout, so there is no period without calls. Cancel the previous service only after the port has completed — canceling first releases the number and can make it difficult or impossible to recover.

Broadvoice suits small and mid-sized businesses, and it is a particularly good fit for those with a call-handling function — a support line, a sales desk, a busy reception — that would otherwise need an enterprise contact-center product. It is a weaker fit for businesses whose priority is deep integration with a specific CRM, or those wanting phone and video meetings bundled, where GoToConnect is the more direct answer. As with every platform NVTGI places, the fit question matters more than the price difference.

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