Call Us Today! +1-732-289-6268

hello@nvtgi.com

Home

/

Business Phone Systems

/

GoToConnect

Business Phone Systems

GoToConnect Business Phone Systems

Phone system and video meetings on one platform, which can remove a separate meetings subscription.

What is GoToConnect and what does it include?

GoToConnect is a cloud phone system that includes video meetings in the same platform, so a business gets desk phones, mobile and desktop softphones, call routing, and meetings under one subscription rather than two. That bundling is its main distinguishing feature: businesses using it often do not need a separate Zoom or Teams meetings license. Third-party sources place its phone system tier at roughly $26 per user per month, with higher tiers for customer engagement and contact center features, though GoTo no longer publishes rates publicly. New Vision Technology Group (NVTGI) is a telecom and cloud communications agent based in Red Bank, New Jersey; we quote GoToConnect against three other phone platforms.

What the bundle actually saves

A business paying separately for a phone system and a meetings platform is paying two per-user fees, managing two directories, and calling two support desks. GoToConnect collapses that into one of each.

Whether that matters depends on whether you already pay for meetings. A business on Microsoft 365 already has Teams included, in which case the bundle saves less than it appears to. A business paying for Zoom on top of a phone system is the clearest case for it.

Pricing is quote-only

GoTo stopped publishing rates publicly, which makes independent comparison harder for buyers and is one of the more practical reasons to work through an agent. Third-party sources place the phone system tier around $26 per user per month, the customer engagement tier around $34, and contact center around $80 — treat those as indicative rather than as a quote.

We quote for your seat count rather than publishing rates, and we check whether your existing handsets can be reprovisioned before you budget for new hardware.

Porting your existing numbers across follows the standard 7 to 14 day industry timeline, and the numbers stay live throughout.

Best suited for

Businesses that want phone and video meetings from one provider, on one bill, with one user directory.

What you get

Phone and meetings in one

One subscription, one directory, one support relationship.

Softphones on desktop and mobile

Staff take business calls on any device using the same number.

Contact center tier available

For teams that need queueing and analytics without an enterprise platform.

Common questions

GoTo no longer publishes its rates publicly, which means buyers cannot easily compare it themselves. Third-party sources place the phone system tier at roughly $26 per user per month, the customer engagement tier around $34, and the contact center tier around $80. Those figures are indicative rather than quotes, and the delivered price depends on seat count, term length and feature set. We request GoTo's pricing for your seat count instead of publishing our own rates.

GoToConnect and Dialpad differ in what they bundle rather than in call quality. GoToConnect bundles video meetings with the phone system, which suits a business that would otherwise pay separately for meetings. Dialpad leads on built-in AI features — live transcription, call summaries and coaching — which suits sales and support teams who benefit from a record of what was said. Published entry pricing is comparable, around $25 to $26 per user per month from third-party sources. NVTGI places both and has no volume commitment with either, so the recommendation follows the use case rather than the provider.

GoToConnect includes video meetings as part of the platform — that bundling is its central selling point. GoTo Meeting is also sold as a standalone product for businesses that want meetings without a phone system, which is the source of most of the confusion around the product family. If you are buying GoToConnect, you should not need to buy GoTo Meeting separately. Confirm which meeting features are included at the tier you are quoted, since participant limits and cloud recording vary by tier.

Cloud phone platforms generally offer both monthly and annual terms, with annual commitments discounting the per-user rate by roughly 15 to 25 percent across the industry. Longer terms lower the monthly figure and reduce flexibility if the platform disappoints or the business changes shape. Whatever term is agreed, establish what the renewal rate will be, because renewal pricing is frequently worse than new-customer pricing unless negotiated. Because GoTo quotes privately, we compare the terms you are actually offered against the other three platforms.

Many mainstream business handsets can be reprovisioned onto a new platform, and where they can, reusing them removes the largest single one-off cost of switching. Handsets locked to a previous provider, or older models no longer supported, generally cannot be reused. Send us the make and model numbers and we will check before you budget for a switch, because the answer changes the project cost substantially.

GoToConnect fits businesses that want their phone system and their video meetings from one provider, particularly those currently paying for both separately. It suits organizations with a mix of desk-based and mobile staff, since the same number works across desk phones, desktop and mobile. It is a weaker fit for businesses already committed to Microsoft Teams for meetings, where the bundled meeting capability duplicates something they already own, and for teams whose priority is AI call analysis, where Dialpad is the more direct answer.

Yes — GoToConnect offers integrations with Microsoft 365 and with mainstream CRM platforms, typically covering click-to-dial from a contact record, automatic call logging, and presence sharing. The depth of integration varies by plan tier rather than being uniform across the product, so the specific capability you need should be confirmed against the tier you are quoted rather than the platform generally. If a particular CRM is central to how your team works, name it during the quote — it frequently decides between platforms once pricing is comparable.

See what this would cost for your business

Request a Quote