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Dialpad

Business Phone Systems

Dialpad Phone Systems

Cloud phone system with built-in AI transcription, live call summaries and coaching.

What is Dialpad and what makes it different from other business phone systems?

Dialpad is a cloud phone system whose distinguishing feature is built-in artificial intelligence: calls are transcribed in real time, summarized automatically, and made searchable afterwards, without a separate product or integration. For sales and support teams this converts phone calls from something that happens and disappears into a record that can be reviewed and coached against. Published entry pricing is around $25 per user per month billed annually. New Vision Technology Group (NVTGI) is a telecom and cloud communications agent based in Red Bank, New Jersey; we place Dialpad alongside three other phone platforms and have no volume commitment with any of them.

A person holding a smartphone while talking with a colleague

What the AI features actually do

Three things, in practice:

  • Live transcription while the call is happening, so nobody is taking notes instead of listening.

  • Automatic summaries and action items after the call, without anyone writing them up.

  • Searchable call history, so 'what did we agree with that customer in March' has an answer.

For a sales or support team this is the reason to choose Dialpad. For a business where the phone is mostly reception and internal calls, it is a feature that will go largely unused, and a cheaper platform will serve just as well.

Published entry pricing sits around $25 per user per month billed annually, with month-to-month typically higher. Video meetings are included at that price, which for some businesses removes a separate meetings subscription entirely.

Software-first, with hardware as the question

Dialpad leans toward apps on computers and mobiles rather than desk phones. That fits distributed and mobile teams naturally. It fits front desks, warehouses and workshops less naturally, where a physical handset is genuinely the right tool.

Many existing handsets can be reprovisioned onto Dialpad — send us model numbers and we will check. Number porting follows the standard 7 to 14 day industry timeline.

See how this compares with the other business phone systems we place, including GoToConnect and Broadvoice.

Best suited for

Sales and support teams that benefit from a searchable record of what was said on every call.

What you get

Real-time AI transcription

Calls transcribed as they happen, with automatic summaries afterwards.

Searchable call history

Past conversations can be found by what was said, not just who called.

Meetings included

Video meetings come with the platform rather than as a separate subscription.

Often looked at together

GoToConnect

GoTo (GoToConnect) logo

Phone system and video meetings on one platform, which can remove a separate meetings subscription.

Broadvoice

Broadvoice logo

Value-end cloud phone service that pairs everyday calling with contact-center capability.

Vonage Business

Vonage logo

The lowest published entry price of the four platforms, with features added individually.

SIP Trunking

Replace the lines into the PBX you already own, without replacing the phone system itself.

Explore our services

Business Phone Systems

Cloud VoIP, on-premise PBX, and SIP trunking from four platforms, matched to how your team actually works.

Internet Services

Business fiber, cable and dedicated access from six carriers, matched to what is actually available at your address.

Business Email Hosting

Microsoft 365 and Exchange email, from licensing through migration, without losing a message.

Meetings & Video Conferencing

Zoom, Teams and GoTo compared honestly — plus the conference room hardware to go with them.

Technology Consulting

Bill audits, office moves, and contract renewals — the work that happens around the services themselves.

Common questions

Dialpad's published entry pricing is around $25 per user per month when billed annually, with month-to-month billing priced higher and additional tiers adding contact-center and advanced AI capability. As with every cloud phone platform, taxes and regulatory fees are additional to the per-user rate and typically add 15 to 25 percent. The delivered price depends on seat count and term. We ask Dialpad to price your seat count and billing term rather than quoting list.

Transcription runs live during the call rather than being processed afterwards, and summaries with action items are generated automatically once the call ends. Accuracy is good on clear audio and degrades with heavy background noise, strong accents and cross-talk, which is true of every speech recognition system rather than particular to Dialpad. The practical value is less in perfect transcription than in searchability: being able to find what was said on a call months later without anyone having written notes. Teams that review calls for coaching get the most from it.

It can, and the choice usually turns on where your business wants its phone system to live. Teams Phone adds calling to a platform Microsoft 365 businesses already use, which is administratively simpler. Dialpad is a phone system first, with stronger call handling and AI features than Teams offers natively, and it integrates with Microsoft 365 rather than replacing it. Businesses already committed to Teams for internal communication often find Teams Phone sufficient; those with sales or support functions that live on the phone usually find Dialpad's call capabilities materially better.

Dialpad's published entry pricing is quoted on annual billing, with month-to-month available at a higher monthly rate — a pattern common across the industry, where annual commitments discount by roughly 15 to 25 percent. The trade-off is the usual one: a lower rate against reduced flexibility if the platform does not suit. For a business trying a new phone system for the first time, the higher month-to-month rate can be worth paying for the first term. We confirm whether the annual rate you are quoted still holds after the first term.

Dialpad is software-first — the primary experience is apps on desktop and mobile — but it does support desk phones from mainstream manufacturers. Whether that matters depends on the business: distributed and mobile teams often prefer working entirely in the app, while front desks, warehouses and workshops usually need a physical handset. Many existing handsets can be reprovisioned rather than replaced; send us the model numbers and we will confirm before you budget for new hardware.

Dialpad fits sales and support teams best, because that is where automatic transcription, call summaries and coaching produce daily value rather than occasional novelty. It suits remote and hybrid teams naturally, since the platform is designed around apps rather than desks. It is a weaker fit for businesses whose phone use is mostly reception and internal calls, where the AI capability would go unused and a less expensive platform delivers the same practical service.

Dialpad supports international calling and staff working outside the United States, with numbers available in a range of countries. Two things are worth checking before assuming it fits: which countries have numbers available, since coverage varies by provider, and what per-minute international rates apply, since international calling is billed separately from unlimited domestic plans and is a common source of unexpected charges. For a team with staff permanently abroad, confirm the arrangement in writing rather than relying on general international support.

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